Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.
At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.
Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Hospital-owned facilities typically charge more than independent outpatient facilities. Ask your doctor for facility choices.
Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.
After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.
Your doctor will discuss the results of your test at your follow-up appointment.
If you do, you can request an appointment at Florence MRI & Imaging by calling or completing the form below and clicking "Submit." A scheduling representative will contact you to collect additional information and schedule your appointment.
Request turnaround times may take up to 4 business hours. If your appointment is of an urgent nature, please call us at 843.292.0400 to schedule your exam. Requests received after business hours, on weekends or holidays will receive a response on the following business day.
Duplicate requests submitted via website and called-in will delay our ability to assist you.
The form completed and signed by your ordering healthcare provider.
A form of identification and current insurance card(s).
Any previous, relevant imaging exams and reports performed outside of our network.
Payment, which includes deductibles, co-pays and co-insurance, are due at the time of service. To discuss payment options, please call Florence MRI & Imaging prior to your appointment
If your healthcare provider orders an MRI, CT Scan, Ultrasound or X-ray, you have a choice where your test is performed. Choosing Florence MRI & Imaging can save you hundreds or even thousands of dollars.
We will be happy to deliver a no-commitment price estimate (no appointment necessary) based on your current insurance plan. Even if you don’t have insurance, our staff can quickly provide you with self-pay pricing options.
Requests received before 4 pm, Monday through Friday, will receive a same-day response. Requests received after 4 pm, on weekends or holidays will receive a response the next business day.
Florence MRI & Imaging complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Florence MRI & Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Florence MRI & Imaging:
Provide free aids and services to people with disabilities to communicate effectively with us, such as:
Provide free language services to people whose primary language is not English, such as:
If you need interpreter services, please call our center at 843.292.0400.
If you believe that Florence MRI & Imaging has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Section 1557 coordinator
3480 Preston Ridge Road, Ste 600
Alpharetta, GA 30005
Telephone: (877) 780-1378
Fax: (678) 992-7558
You may file a grievance by mail or in person at the facility where care was provided. If you need help filing a grievance, call (877) 780-1378.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available online at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/office/file/index.html
When your doctor recommends a diagnostic imaging test such as an MRI, CT, X-ray or ultrasound, you have a choice where that test is performed. At Florence MRI & Imaging, we are committed to providing convenient, high quality radiology services at a price you can afford.
Friendly, professional staff delivering prompt, courteous service
Hassle-free outpatient environment
Early morning, evening and weekend hours available
On-site, board certified radiologists
Registered technologists and accredited equipment at all locations
Competitive, transparency in pricing
We offer same-day, next-day, evening and weekend appointments.
The radiologist’s interpretation of your images will be sent to your referring provider within 24-48 hours of your exam.
The cost of imaging exams can vary greatly based on whether you receive care from a hospital, hospital outpatient facility or an independent outpatient facility. Florence MRI & Imaging is an independent outpatient facility. Our rates can be 40-60% less expensive than area hospitals and are competitive with other independent outpatient imaging centers. We accept most insurance plans and offer competitive self-pay rates and payment plans.
You will receive just one bill that is all inclusive; the fee for your radiology test and the fee for the radiologist interpreting the test are included in one bill. At the hospital, you will be charged separately for these services.
We accept all physician orders, even if they are on a hospital order form or prescription pad. All diagnostic imaging procedures must be recommended by your physician and require a signed physician order.
Exams will not be performed without prior authorization from your insurance company. We provide all patients with a good faith estimate that includes individual patient details based on your insurance plan and the study being performed. This estimate takes into account your insurance coverage, deductible and copay or coinsurance.
Physicians can access patients’ images through our secure web portal or the images can be delivered on a CD.
We use state-of-the-art equipment that is accredited by the American College of Radiology. Our expert team includes onsite, board-certified, fellowship-trained radiologists and registered technologists.
We can also request the images from your previous exam(s) so that our radiologists can compare changes that have taken place over time.
IMPORTANT COVID-19 UPDATE | Friday, September 17, 2021
IMPORTANT COVID-19 UPDATE
Friday, September 17, 2021
We are open and accepting patients for all studies, including routine and elective exams. In accordance with CDC and American College of Radiology recommendations, we continue to exercise caution in patient screening and masking. Please contact our radiology team with any questions; we are happy to discuss your patient’s care.
In light of the COVID-19 outbreak we continue practicing enhanced screening, cleaning protocols and social distancing.
For most radiology care, your risk of exposure to COVID-19 is low. For more information from the ACR, click here.
The health of our patients and staff is our highest priority. Our waiting rooms are spaced to keep patients six feet apart and we ensure all rooms and equipment are cleaned before each exam.
All scheduled patients will be screened during appointment confirmation calls.
All scheduled patients will also be screened at their time of check-in.
Please let us know if you have a cough, fever and/or shortness of breath or if you have been in close contact with someone with suspected or confirmed COVID-19 in the past 10 days. You will be imaged with special procedures to limit your time in the center.
Walk-in X-ray patients can be accommodated based on appointment availability. Calling ahead to schedule is preferred.
No visitor or companion may come in the center, except to accompany a minor.
Caregivers may assist patients entering the center and then leave during the exam.
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